Thanks to ALL who write in, both with high praise and with criticism.
We happily share all our reviews here.
We encourage our whole team and constantly improve our procedures as a result of your great feedback. And when we fail or we make a mistake, we strive to make it RIGHT, and we FIX it, guaranteed. After all, fixing things for you is what we DO! And we invite ALL customers to write us a Review!
Susan Dixon
19:46 27 Apr 20
George F was very through in servicing my AC unitHis prompt service and professional manner was great. I love that the service people put cloths over their shoes when they enter the home. Scheduling was quick and easy and customer service persons are friendly over the phone. Keep up the good service!
ROBERT M COHEN MD
15:28 10 Apr 20
We have a family condo on Longboat Key FL. When we first arrived 2/28/2020, our AC was working perfectly. Suddenly, on 4/9, we noted the AC had stopped working. This was a disaster. I have had MS for 42 years. When I get overheated, I literally cannot stand up! We called On Hour about 8 AM on 4/10. Our AC repairman, Todd Steiner, showed up before 9 AM. Turns out, a capacitor had blown up and burned up some wiring. Todd had all replaced, rewired and fully functional very quickly using equipment he had on his service truck. I could not possibly ask for more! I am thrilled with the service we just received and can highly recommend One Hour with NO reservations.
Bob Frank
21:44 20 Mar 20
First time using One Hour and they were FANTASTIC. Responded to a need for a service call the same day. Came out as promised. Text message and call 30 minutes before arrival. Prompt, courteous. Very happy. Highly recommend.
margaret albano
19:34 09 Mar 20
Excellent service. Always on time. Great job done by Christopher...always polite, great sense of humor and awesome with my dogs. Best price around for the work I had done.
Deb H
23:35 25 Feb 20
Our service technician, Chris M. was great and he is very knowledgeable about A/C repairs. We had to have a part replaced and he made certain everything worked correctly and was up to snuff before he left. Chris is always prompt, professional and polite. It was a pleasure to have him come and work on our system.
MANSFIELD NEAL
18:48 13 Feb 20
An excellent ambassador for your business. He talked directly and convincingly to a relative who came in while he was working. The relative told him that he once used One Hour and had signed up with a warranty contractor when he lived up north. Anthony told the relative that when a warranty firm sends someone to your house, you don't know what experience he had. The relative agreed. Anthony told him that service techs working at the One Hour locations in this area are trained -- and said he was heading for a training session of several days at another state shortly. Training people is one of the greatest strengths of your business. Few businesses do that - it is one of the reasons I do business with your company
Robert Pomfret
16:26 06 Jan 20
Chris did a very thorough job cleaning and checking the 3 systems at two different locations. Thank you. Even my mom was impressed. We have been a client for over 10 years. Keep up the quality workBob P.
NATALIE COOKE
18:29 24 Dec 19
Great experience started w Daytona call center Arlene who took my call yesterday. Continued when Anthony D called ahead of time today and was punctual. Extremely thorough and passionate about his craft. Explained what he was doing and what he found...and in terms I could understand. Said what needs to be done now and what isn’t critical at the moment. All prices associated with AC are high but I felt they were fair. I appreciated Anthony’s honesty and felt he was a great representative of the company. I recommend him and will ask for him next time.
Glenn Melgaard
23:24 17 Dec 19
Chas Gurney has been servicing out HVAC since 2014.He is a true professional in every sense of the word.Do not hesitate to request him for all your service needs.We will continue to use One Hour even if we move,
Quinn’s Mom
16:12 27 Nov 19
I have a maintenance contract with One Hour Air. They come out twice a year. Harry has been the technician for a few years now,He is always punctual. He is very polite. He gets the job done quickly. It’s great having the same technician every year!
Susan Dixon
16:30 26 Nov 19
Chas is very helpful and always does an excellent job! Chas always calls that he is on his way and is very dependable. That’s important. He is polite, answers your questions and is very knowledgeable about the business, maintenance, and products.Also the customer service is great too.
Michelle Luck
02:59 24 Nov 19
Technician, Chas Gurney, was polite and efficient. He went above and beyond to ensure I knew what had caused my unit to stop working and answered all of my questions without frustration. His patience and attention to detail was greatly appreciated! Great service, excellent response time. Thank you Chas and One Hour Air!
David Dixon
23:24 08 Nov 19
Chas was extremely professional, efficient and very knowledgeable. He was able to take care of my issue today as well as help me prevent future problems and costs. I highly recommend One hour air conditioning.
Gergo Csiki
20:33 20 Oct 19
Trevor did an excellent job. Quick troubleshooting and quick fixing of the problem. He also explained everything along the way and went above and beyond. Learned some great things. He knew the answer to everything asked. Highly recommended!
Colleen Hesse
22:20 18 Oct 19
Todd did an excellent job repairing our air conditioner! He was informative and very knowledgeable in his trade. It was a big job but he stayed with it till it was done and we had air at the end of the day. We are thankful for technicians like him!
Spitz Lanza
18:49 13 Oct 19
I am only posting this because one hour air keeps e mailing me to do so, I would have taken a pass but they are not smart enough to realize sometimes it is best to leave something alone.The service technician is great, he gets 5 stars, however my past 2 appointments for general service have been rescheduled 3 times, always on the day of the appointment.I schedule my general service ahead of time and have been called for the past 2 appointments in the morning to cancel my morning appointment. My spring time appointment this happened 2 times and this past week's cleaning it happened again. The call center apologizes and tells me people are without a/c and need attention, and they MUST reschedule. Doesn't matter that I have set aside the time and scheduled around this. When you are less then thrilled they throw in a waste pan cleaning!!! Big Deal, your time has already been wasted and there is nothing you can do.So while my tech is Great the overall service is NOT
nicole fasciana
17:23 06 Oct 19
These guys are the best! Chas came out to my house within an hour of my service call. He was extremely knowledgeable and professional! I ask a lot of questions and he was able to answer them all in a way I could understand. He laid out all available service and let me decide which options worked best for me! Great job Chas and thank you for all your help!
Connie Burnett
14:55 05 Oct 19
Trevor was so great! He was so friendly and professional. He explained before hand what he was going to do, found the issue and thoroughly explained what the problem was and what was necessary to repair it and the cost of repair. Fortunately this problem was covered under warranty and what could be done to avert this problem in the future. I can’t say enough about One Hour and their staff. They are on time, provide excellent service and I highly recommend One Hour for all your AC and plumbing needs. ?
Scott Habermehl
21:11 04 Oct 19
I always have great service from Southern Comfort One Hour Air. The technician who service our system today, Todd Steiner, was excellent. Todd was very friendly and knowledgeable. He soundproofed the compressor and it is quieter than it was when we bought it 11 years ago. I highly recommend Todd and Southern Comfort One Hour Air.
Ron Gillaspy
12:48 29 Sep 19
Chas was awesome, polite, efficient and professional. Solved the issue and thanked us for being a customer of One Hour Bradenton. Can't say enough nice things about Chas and One Hour service....9:00 Sunday night no less! As my husband says Chas was the best and we sincerely appreciate your company!Cheryl Sims
C Knight
15:23 26 Sep 19
Michael Cruse was the most professional and informative technician I’ve ever had the honor of meeting. Extremely knowledgeable and always keeping the customers best interest and satisfaction in mind and explaining all available options in detail. I would hire one hour air based upon his expertise and trustworthiness alone and will recommend him to anyone I know. Thanks!
Ryan Addy
15:49 25 Sep 19
So far so good. System is working. Installers were good. Nice and clean unit and install. Have a little bit of touch up paint to do on the house but other than that I am happy.
Hugh Hilliard
11:56 17 Sep 19
Was completely satisfied with the service I received last night. Donnie P. came by, quickly identified and corrected the problem. I've been a loyal One Hour customer since the mid 90's. I will always recommend them as the "go to" company for excellence. Many thanks Donnie
Carol Crosby
20:46 09 Sep 19
Kevin and Carlos did a great job installing our new a/c unit. I am very impressed with the professional decorum of everyone I've met from One-Hour! Thank you for exceptional service!
David Barker
15:29 27 Aug 19
George is very personable and efficient. The job was explained to me and the work was completed promptly.Anthony just completed semi-annual inspection on a/c unit. He was very thorough and explained potential problems and solutions. I am very happy with his work.
Joseph Puncec
14:54 24 Aug 19
Southern Comfort, One Hour, installed our original A/C 16 years ago, and put in a new system in 2013 which has been so much better energy wise. This whole time we have had an annual maintenance contract with them and guess what? We have never had a down day. One Hour has earned our recommendation over and over during these years. Thank you One Hour/Southern Comfort. PS Always liked the Southern Comfort name better than One Hour LOL
Pat Narcy
17:17 15 Aug 19
Trevor pulled and cleaned blower wheel and installed Oxyquantum Remote Complete with 2 UV bulbs. He explained everything very well. I appreciate his patience, knowledge, and professionalism.
John M. Logan
16:51 03 Aug 19
One hour always seems to treat me very well. I don't worry about due dates for the required inspections since they maintain these dates and call me in a timely manner. The technicians are always very nice and will explain everything they do along with why they do it. I recommend One Hour to anyone considering a new ac system.
roseanna davis
21:39 02 Aug 19
Thank you for repeating this follow up service with your techinician. I understand that he was extremely courteous and extremely thorough going over the entire air conditioner It appears all is good and no major issues I appreciate your company standing by their commitment to excellence and although the last visit was not up to par you made it right by completing the service again. Thank you so much
Jason Campbell
16:16 29 Jul 19
Carlos was very knowledgeable, patient, and friendly. Walked me through some troubleshooting things on the phone before having to come out. Made sure everything was back in working order and waited a while before he left. It was after midnight and I had 3 small kids in the house and he was respectful of that the entire time he was here.
Tracy Almeida
15:10 18 Jul 19
They are very helpful in explaining the process. Very friendly and curtious. They have been very fast at coming out if there are any issues with your system. Matt was very fast at the AC repair today and it's nice and cool in the house. I'd give them business from anyone who asks me for a great AC company
jazzy jim
18:40 11 Jul 19
Very knowledgeable and very clear & concise description of what was inspected and what was needed for continued operational status of my air conditioner. Did not force any of the recommended technical improvements...left for my decision. Overall extremely happy please return to complete repairs upon arrival of requested parts.
John Mcnair
14:08 20 Jun 19
Truly love this company. Always on time, great customer service. But what I like most about this company is my service technician Chas Gurney! Professional, smart, answers all my questions.... the ONLY tech I want! Don't lose this gem!
Charles Kastner
21:01 17 Jun 19
Carlos did a great job! In addition to the usual thorough work that One Hour technicians do, he also checked and adjusted all the outflow vents in the house to make sure that they were open and properly directed. This is something that I never saw a technician do and it makes sense that it will result in more uniform temperatures around the house. Thanks again!
Fred Miller
14:56 14 Jun 19
Chas is a very courteous and polite young man. He has been to my house only a few times the 25 years I've lived here and has been one of the best technicians that I have had. He is always very informative. Let me know my options for repairs. But is never too pushy as some of your other technicians are. He always ask there's something he can do for me in the house. It's just very kind of him
kristen Starcevic
11:21 05 Jun 19
Good Company... They truly care about their Customers....I have had my days with other Companies and their Rip of Tactics! You will not find that here with this Company.... What you will find is hard working Decent People who Truly Care!!!
Gina Blumenstock
20:18 04 Jun 19
Todd was my technician today performing a semi annual maintenance tune-up on our central air. He was on time, was excellent at communicating and did a very thorough job. Good customer service!
Christopher Reiter
18:35 04 Jun 19
Timely, professional and well hydrated!It's stupid hot out there people, so make sure you appreciate the time and effort your technician puts into keeping you comfortable!Thanks Nick 😉
Michelle Hamlett
23:30 28 May 19
Great company! Our system went down and they have been here to help keep us cool till our part came in. They have done everything from late night fill up to middle of day check ups even bumped our install up a day to help out our family of 6 to help keep our family more comfortable. Staff is amazing form girls in the office to our techs that have been servicing us. Thank you all for your great service!
Jason Reszka
14:19 28 May 19
I called One hour for small problem I was having on new install. Harry, the service technician, was terrific. He was on time and explained everything to me. Great service and great follow up. Thanks Harry and thanks One Hour Bros.Jason
Ed Kibbie
12:41 27 May 19
Carlos arrived on schedule on May 20, did his work and left. I was pleasantly surprised that I did not have to call on Wed. to report my unit was not working which has all too often been the case in the past.He got it right. Others before him did not. Thank you.
Richard Ziegler
01:04 24 May 19
Donnie was cheerful, knowledgeable; caring and explained what he was going to do. I would not hesitate to HIGHLY recommend him for your home care service. He easily could be a Supervisor / Trainer for the company. I even called the office and asked if he could be MY technician from now on!
James N. Cooper
00:58 22 May 19
Chas is the best! Knowledgeable, professional and courteous.Over the years we have dealt with a number of technicians but Chas is definitely takes first place.
Dianne M
19:40 21 May 19
Matt did an excellent job. He provided excellent customer service. He was very courteous.
Emery Tapley
02:40 21 May 19
Troy was very clear in his explanations of equipment possibilities. He understood our needs and presented the options with no pressure. It was a pleasure doing business with him.
alice forbes
23:59 27 Apr 19
Todd & Nick were on time It was good to see a familiar face. They worked quickly & were done in good time. They checked the unit & explained what was done. They were pleasant & friendly.. Would recommend OneHourAir
The Unkommon Homemaker
16:36 15 Apr 19
Great service, great personalities. We've always loved our service guys. They're professional, honest, great with our kids, and curteous.
Wendy P
10:28 11 Apr 19
My technician JAMES was great and had the patience of a saint. Nothing like dealing with a cranky "burning up sweaty" mama who has been sitting in an 85 degree house for HOURS. What a godsend he was. He was honest, friendly, fast, funny and made my night(cooler). Their prices we cheaper than the other scam artist I had come out... ( Air Experts) even their service call was good considering it was on a Sunday (things love to break on the weekends & in 90 degree weather). I would recommend this company 100%. I signed up for a service contract too!
Steve Knotts
18:54 26 Mar 19
I would recommend this company for any a.c..work came right away to fix the old unit and replaced it the next day with a new one so far Its working great. The people working for them are top notch. The guys who installed our unit did a very professional job looks great.
Jim Nichols
12:01 19 Mar 19
Chaz did a great job. He was informative and polite.
Barbara Karp
15:47 05 Mar 19
We always have good service from this company. They arrive on time and their techs are knowledgeable and professional.
Candy Montgomery
16:53 21 Jan 19
George has always done a wonderful job. He takes the time for me to understand what he has done and what we will need in the future so I can prepare. He is very polite and leaves my house in better condition than before. .
Irving Woods
18:48 23 Dec 18
Teck.was very professional and performed his work as expected .
Leonore Gatti
19:51 31 Oct 18
I was confused because your technician came and cleaned out and vacuumed the water supply extremely well and the shortly after the water was backed up again. paid a lot of money just to have the man come out and clean again and that was an exhorbinent amount to have to pay to clean out water. i'm still not confident about the honesty I have received from your company. I chose you but I;m really not happy
Sandy Smith
12:05 12 Aug 18
We have used One Hour BROS Air condition Heating as a contract provider since we moved to Florida 6 years ago. Service has been perfect in our experience and they are highly recommended to others.
Nancy Gross
17:22 10 Jul 18
Technician informed me of the problem and I was satisfied with his work,. explained potential problems and helped me make an informed decision.
Taft Bryan
16:49 07 Jun 18
Bill Henry, my service representative, gives us great piece of mind that our system is working properly. He is honest, polite and a very competent ac/heat service engineer.Thanks Bill for taking care of us.Taft & Nancy
G Holahan
12:14 03 Mar 18
So I just moved into a new home in Gulf Gulfgate from just south of Boston and I specifically asked for CN from Southern Comfort ( I will not give his full name here because a good HVAC technician is like a good babysitter. Once you have one you don't want to share them :-). CN took the time to answer all my questions and also helped me with a smart thermostat. Beyond being a great technician, CN is a great guy to know and talk to. I'm so lucky to have coincidentally run in to him a couple of months back while I was here on vacation. I will not schedule an appointment in the future unless it is CN from Southern Comfort ( which apparently knows how to treat their employees right) coming to do the job. He takes pride in his work and he's darn good at it too! Thank you CN and Southern Comfort!
Richard Foellmer
14:24 05 Feb 18
On time and reminded us of actions needed to done. Also loved our Sheltiei!
Mr. Stedman
19:01 17 Nov 17
The Technician's are top notch, prompt, and knowledgeable. Which is good because the company sells sub par AC units.
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Customer Reviews
If you’d like to go know more about One Hour Bros well you’re in luck, because our Story is unusual, our Team Members are true, and our Beliefs are unshakeable.
We proudly offer you air conditioning and heating (as well as a complete range of home air quality services) done with heart, and done RIGHT.