18:46 15 Feb 17
Individual arrived on time. Was efficient. Explained each step he was taking. Covered shoes to keep from tracking in dirt/grass. Checked to make sure I understood the thermostat. Asked if there was anything else I needed explained before leaving.
16:56 15 Dec 16
I've had so much going on at my home that I can't remember specifics, though I know that the young man was a hard worker, knowledgeable and left me with some good tips on keeping things operating smoothly.He left me a couple of good cleaning cloths, by mistake. I called to report this, guess I get to keep them.A pleasant, learning experience overall. Kudos to this young man. Please pass it on to him.
01:51 24 Apr 19
Great customer service and great quality work!
16:07 20 May 19
Roger Z. is the tech I request for all my service. Friendly and knowledgeable. Shows up in the allotted time and calls before arriving.
21:38 20 May 19
Great service call !! Micheal was awesome!!
16:48 21 May 19
Jeff did a great job. He knew what he was talking about and was able to get my system running better than before. Thanks Jeff and One Hour Bros.
17:26 21 May 19
James came out for our 6 month check. He is amazing took so much time and explained everything. I love love this company. We had to have our entire system inside,outside,and all duct work replaced due to black mold. They helped with financing and they answer calls 24/7 . James the smartest a/c teck I have ever met. Only want him every 6 months. Kuttos to your company and james
12:45 24 May 19
We have been customers with One Hour Air for a couple years now. They are always professional. They have an easy maintenance plan and send helpful reminders when service is due. They are always flexible and work with my schedule. The ladies in the office are super kind and easy to talk to. If you need something, they get is done and I’ve never been put on hold! You call and they answer! The employees that come to the house are clean, professional and on time, even call to give a heads up when they are on the way. Once at the house they are respectful and courteous. We just had Jeff come to do our semiannual maintenance service and he was extremely thorough, even took the time to replace the batteries in our thermostat. He made numerous recommendations to us that would help maintain our unit and was very informative. We highly recommend One Hour Air.
15:13 22 May 19
I am so glad that I found One Hour Air Conditioning it has really changed my mind about how important it is to maintain your unit. This visit was great and Jeff took his time and made sure that everything was in working order. Awesome customer service and very knowledgeable of parts and the overall system.
17:12 22 May 19
James is awesome. He is always very polite and friendly. I request James to maintain my AC, because he is such a pleasure and very knowledgeable. James is definitely an asset to One Hour Air.
11:58 26 May 19
Very nice folks and our service guy Ryan was great. Explained everything and worked to get the job done as we were only in town for the weekend and both units were down. Would highly recommend One Hour to all.
03:29 30 May 19
Ryan came out to my house after hours and was here a good 2 hours trying to diagnose issues with my 2 year old AC unit. He was very thorough and took his time explaining to me what was going on with my unit. He was extremely professional and patient answering all my questions. He went above and beyond to make sure that everything was done correctly before he left. He was working a very long shift and it was late when he left my house on his way to another appointment almost at midnight. Not complaining, but happy to do the work. Excellent customer service and didn’t charge me for the visit.
23:57 29 May 19
Absolutely fantastic service. A/C went out today called was greeted beautifully. When James Smith came out he was absolutely amazing he fixed my A/C. Informed me on every step durring diagnosis. James Smith was amazing help very knowledgeable and an asset to this company. Very friendly with myself and my children. And thank you James Smith for you service aswell.Thank you so much
23:06 30 May 19
Jeff was fantastic! He was very professional, knowledgeable and personable. He explained everything in detail and truly wanted to help me work out our problems with the AC. I recommend him highly as well as One Hour AC company! I trust this company to be honest and forthright.
18:08 04 Jun 19
I was completely surprised at the quality of service. Jeff arrived on time and started immediately. He evaluated the situation. Jeff explained the policies and price range for the required repairs. He made the necessary arrangement for financing. The whole transaction was stress free. Jeff was courteous and even brought equipment so my air conditioning was running the same day. Efficient reliable workmanship, I am a satisfied customer.
18:15 13 Jun 19
Edwin & Carl installed the new system yesterday and they were exceptional! They were nice, respectful, professional and very well trained technicians! They worked as a team the whole time, did an excellent job AND when they finished, they cleaned up the area and the garage looks better than when they came! I could not be more pleased with them or with their work. In my opinion, Edwin & Carl could handle any job and any situation. One Hour Air is blessed to have them representing their company!
17:43 13 Jun 19
This is my second time using this company for an HVac tune up and I highly recommend them! Their technician, Roger, is excellent! He is through, knowledgeable, honest and gets it done right! I feel as if my 9 year old unit will make it another 9 years because of this company taking good care of it! It's so refreshing to find a business that performs like they say they will. Thank you, One Hour Air, for the superb service!
16:56 27 Jun 19
Jason was awesome! He arrived promptly at the beginning of the service window. Very friendly and helpful. Explained each step as he performed it. The system is getting some age on it, for a beachside unit, and Jason showed me the areas that are showing wear and told me what to keep an eye on. It was a great experience. Confirming once again that One Hour is the best a/c company around and they hire only the best techs.
00:00 03 Jul 19
We have been using One Hour Air for over 10 years, always quality work and service! We have been very happy with services since the day they installed our a/c! Ryan was here today, very thorough service on unit and took time to explain things! Never rushed and took his time to make sure everything was properly taken care of!
11:25 05 Aug 19
As always, your technician was courteous & efficient. He was on time, went to work immediately & finished in good time. He did his work without leaving a mess, he was pleasant & asked if I had any questions. Your personnel are really nice people & make me feel like a valued client. Thank you once again!
21:03 04 Aug 19
My AC stopped working today and within 30 minutes of calling Evan Hauck came and fixed it. He was polite, professional and got it working again quickly. I appreciate the level customer service provided by your company, and the level of expertise shown by your service professionals.
13:42 15 Aug 19
Jose was absolutely awesome, as a matter of fact I’m going to request him for all future check ups/calls. He is so polite, professional and makes you feel confident that he will solve the issue ... which he did.Today they sent James out as my AC quit cooling and again a wonderful service call experience, he had the issue resolved in no time and explained this was an issue covered by warranty so no charge. After having David as my technician for many years I had actually been thinking of changing AC companies after he retired and now having such fantastic service from two different technicians I can see my relationship with One Hour Air continuing for many years to come.
16:39 26 Aug 19
Jason was extremely helpful and explained everything he was doing as he did it. He also helped me better understand the unit I have right now and helped me set up and appointment to get an estimate done for possible replacement. Definitely would recommend going to these guys. Edit: Although I still think that 5 stars is deserving because of the service and response time I do feel lied to (and for that I'm changing my rating to 4 stars). I was told, before I decided to spend 5k to get a whole new system, that this decision would lower my electric bill from over $200 every month to at most $150 and I've seen no difference. I don't know why I chose to believe a salesman but I did and I'm disappointed to be in debt and my electric bill hardly being any different than before.
21:51 26 Aug 19
I needed an emergency quote for a job at my home. We were breathing in toxic fumes from an unknown source. Michael gave us an estimate, but he listened and really tried to solve the issue as we had to move to a hotel. So far, I am very happy as they actually showed up and we're on time. Hopefully the rest of the job will be just as professional and the other people just as concerned as Michael .
17:35 10 Sep 19
Excellent service. My 6 month checks make me feel very good about my air conditioning! They are always on time. Helpful. Answer any questions I have !
14:33 24 Sep 19
A wonderful company. They are always dependable no matter the time of day or night. Roger was here today to do the fall maintenance on my unit. He is great. Polite, professional, and very knowledgeable. They also arrive on time. The best .
16:12 26 Sep 19
Mike Sergent was my Tech and did a fantastic job. He was very gracious and conveyed information to me every step of the way. I will definitely use them again for my air conditioning and heating. Thanks again Mike
20:22 27 Sep 19
Jeff was very professional and knowledgeable, plus friendly and easy to discuss our options with. We noticed our a/c wasn’t working at 10:00 p.m. and at 11;00 p.m., after calling our usual a/c company and another place with no luck, we tried One Hour. A wonderful lady answered the phone on the second ring and was so nice. Jeff arrived before 8 a.m. and quickly diagnosed and fixed the problem. Very impressed so far!
21:48 30 Sep 19
James and Dennis did an excellent job for us and they were here within an hr. The other Company never bothered to call us back or show up. Thanks to One Hour Air Conditioning for coming to our need. We were very pleased. Glad the other company didn’t show up. We found the best one and they were reasonably priced as well. Thanks James and Dennis for your great job. We WILL recommend you to others !!
16:53 07 Oct 19
I appreciate the service provided to my mother. I live out of town and scheduled an appointment for my mother’s air conditioning to be serviced. I was concerned that they would tell her she needed all this unnecessary service, but they didn’t. They were very professional and came in and diagnosed the issue and gave us a straightforward fee. James, even checked if there was a warranty, before quoting us a price. He also had no issue speaking with me over the phone and explaining everything in detail before we paid. I would definitely recommend this service to anyone.
21:00 11 Oct 19
Ryan is the Best! Had other techs come over to service A/C but job was never done correctly. Ryan services our A/C & no problems. He does excellent work & is one of your #1 A/C guys as far as Iam concerned. Don't want anyone else!
21:28 15 Oct 19
Jeff was very detailed and Thorough. Came out for a clogged drain line. Cleared the clogged line quickly and then went over the entire system to make sure there wasn't any other problems. Explained everything he was doing step by step. Living in Florida I figured there would be signs of mold and there was. He told me about OXYQUANTUM TRIPLE REMOTE UV SYSTEM. He had to say no more. I had him install it. Hope it works.Thanks again Jeff
00:36 18 Oct 19
Ryan was very courteous and professional. He called to say when he was on his way and what time he will be arriving. He went over everything that he was going to be doing.Ryan is someone who I will want to come back if I needed to have more service done to my AC unit.I will recommend him to family and friends.This is how customer service should be done.Thanks for doing a great job Ryan.
01:22 20 Oct 19
First time I ever needed AC service and had no idea who to call, I recently was given a magnet with a coupon so I gave them a try and very pleased that I did. The operator who took my call was polite and efficient, I received regular updates via text and email, and had a tech out to my house in less then an hour late on a Saturday night. The tech Jeff Kaloostian was professional, polite, honest, and knowledgeable. He took great care to be clean and effective in his work. I am very happy and absolutely will use them again for future service.
15:04 26 Oct 19
Totally a professional business team. The experience from the office team to the on site engineers was great. Everything was explained in terms that I understand. Brandon & Michael were pros. Communications were great by text, email & phone. The engineers even wore disposable booties to keep the floors clean when working from outside to inside.I highly recommend this team !!
22:19 31 Oct 19
James was my technician and was pleasant, courteous and professional. He explained everything to me in a way I could understand and gave me recommendations but was not pushy about me getting them done, just gave me the reasons why he felt they were necessary. Very grateful customer and definitely recommend.Ryan did a fantastic job with explaining what equipment would work the best for my home. Very knowledgeable, professional and courteous. Cindi and Carl came to start my install and have done a wonderful job so far as I’m replacing the ducts and doing insulation so we have a couple more days. Cindi explains everything in a way I can understand and as I said with the other employees, they were punctual, professional, courteous and knowledgeable.
19:56 06 Dec 19
My experience with Jeff was all professional and didn't leave me with any questions He fixed my unit and pointed out everything that was wrong with it. After I knew I had to have a new unit then he directed me Ryan that sold me the unit that I could afford that would take care of my square footage. I would recommend One Hour to anyone that needs a new unit to call One Hour. Thank you Keff and Ryan. 5 stars!!! Today Cindi and Robert came and installed my unit and I could not have asked for better service they knew what they were doing and nice as they could be. I am amazed at how quick they had it installed. I am happy and would recommend them to anyone. Thanks One Hour you are the best.
Amy Jo Nelson
20:46 16 Dec 19
Our service tech Ryan was phenomenal. He actually had to fix the unit the correct way because the last tech did not complete the job. Ryan did a great job and I will be sure to request him for any other maintenance we may have to have done to our unit.
15:17 08 Jan 20
We were very pleased with Jose. It was such a pleasure to be his first customers of the day; more importantly, he was friendly and oh so knowledgeable. One Hour Air has a really good employee. He can come back next time for sure.
15:42 15 Jan 20
I had One hour out here for an issue I was having with my unit. They are prompt as always, my technician was great, he explained everything to me and what my options were. I am so glad I used them to replace my central air unit, they take good care of us !!