One Hour Bros Reviews
19:42 31 Mar 20
The customer service was very good. Mr. Medina arrived on time. He was professional and knowledgeable about my issue and took care of everything. It's wonderful to have my central ac working again. The reasonable rates were the icing on the cake! Thank you to everyone at One Hour!
18:03 30 Mar 20
Great service from start to finish. Customer service rep was very nice and seemed to really care that my system wasn't working. She put in my request for someone to come out... and at no time at all, Brandon came out and took care of the problem. He was friendly, informative and very professional. Took his time and made sure everything was in tip-top condition and that we understood what had happened and answered all our questions before he left. Gave a great in-service on products and services too. Extremely happy with service provided by Brandon and One Hour Heating and Air. Would definitely recommend to anyone for great service. Thanks so much!
13:49 19 Mar 20
Brandon was fantastic - 5 Stars. Does not quit when it comes to fixing mistakes made by other technicians. He is literally the best we have had from One-Hour. We are very excited about the performance of the new features he suggested for the compressor and surge protectors. Cannot say enough good about him. everything you expect from a supplier
21:26 13 Mar 20
I am very pleased with this company. I was able to make an appointment on the day I needed because my paycheck, I chose 10am-2pm they called right at 10am and said they were 15 minutes away. they both were really kind and fast they didn't waste anytime looking at the problem and telling me what was wrong and even gave me different options I could choose since it was going to be super expensive. In the end I decided I'm just going to have to get a new unit, but he even told me he could set up an appointment with his company for a free estimate to get a new one for me but I just cant afford it. I would definitely recommend this company again. the ads are correct!
17:48 11 Mar 20
One hour did amazing when they came out Gerald and his partner were very informative and helpful. They informed me all about my unit and how I need a new but they are trying to help now with getting an actual unit and new ducts and why I need it. Now to see how their prices are. 🙂 I’ll be back!!
21:25 09 Mar 20
Absolute outstanding service from start to finish. Joshua (sales/service), Joshua (OPS manager) & Matt, Dennis and Eunice (installation) were all professionals. After an initial issue with the equipment purchased (seems my home can’t really take a 4 ton unit), the team came back out and reassessed for 2x 2.5 ton units. The OPS manager came out twice during installation to make sure I was happy with what I ended up with (I was). Despite having to take back a 4 ton unit and go get 2 different units AND a full ducting replacement, Matt and his install team were done in less than 3 days. They worked as late as I’d let them and came in just as early the next day. ABSOLUTE professionals who I WILL use again and recommend to anyone looking without hesitation.
21:28 04 Mar 20
Our tech was awesome! He did exactly what we asked, worked with us on our timeline, and even installed a switch unexpectedly with no complaints! Will definitely use this company again! ?
Christina Damm Santiago
04:58 27 Feb 20
Had a complete new system installed in November. I'thought I was going crazy because I kept hearing a whistle. I had them come out and inspect 2 times and the system didn't make a peep. Nothing! I heard it after they left and before they came though. Every time I called and told them about it they sent someone out to look it over. No charge, no questions. They came to help me not feel crazy. FINALLY we got the system on a good day and the technician heard it. He immediately knew what was needed and was able to fix it. This system is amazing and the employees have all be some nice and helpful.
21:36 30 Jan 20
Have had One Hour AC/Heat since July 2010...At first, the service men who handled the semi-annual checks were efficient and knowledgeable. A few years later, not so much...But I am happy to say that I am very pleased with the service this past 2 visits. Hopefully, these men will remain with the company.
17:02 29 Jan 20
So I called One Hour Bros and scheduled a winter tune up. Before his arrival, the tech, Johan called and let me know he was on the way. I also received a text from “The Bros” that gave me his name and a picture of him. I thought that was really neat. So he shows up and is very polite, and services my system. He found a couple of things that may give me issues, took the time to explain exactly what he found and what I might expect to happen. He seemed very knowledgeable and was very professional. I will definitely use them again. Thanks Johan!
15:09 29 Jan 20
Arrived in timely manner and proceeded to the job which he completed expeditiously. Explained fully what he had done and what might need to be done in the future. No complaints or problems with this service call or technician.
21:42 22 Jan 20
Here on time, even in frigid weather. Too cold to test the A.C. but the heat is nice and toasty. Thanks for the fine service. JShriver.
19:39 08 Nov 19
Johan did an excellent job on our 2 A/C units. He called before he arrived to let us know he was coming. Johan didn’t mind our sometimes intrusive dogs looking in on him while he worked. He was courteous, clean, and knowledgeable about what he does. Thanks Johan
19:04 21 Oct 19
The technician, Johan, did the most thorough annual servicing of our heat pumps that we ever had. He took care of all necessary items without trying to sell something that I don't need. I really appreciated his work, and would be happy to have him service my machines in the future.
19:26 07 Oct 19
Johan the technician was professional and very polite. He clearly informed me of the issue. He stated that the bad news was that the total cost would be $270. He stated however he would see if he could wave the diagnostic fee. That is the opposite of what other companies market. they say of you do the work with them it will be part of the total cost. He waived it but it still cost the same as everyone else. Bottom line it's simply a convoluted way to make someone feel they got a deal. Simply tell me what my problem is, fix it and charge my card. I hate the bait and switch tactics.
00:05 04 Oct 19
Jackie with one hour heating was very professional and informative. I would highly recommend him to my family and friends. My A/C is working great and my house is cold. Thanks for being so friendly as well.
21:06 17 Sep 19
Knows our system literally inside and out. Respectful, honest about parts, if needed. Always willing to check any concerns we might have. Very professional and in our opinion reflects the integrity of One Hour BROS we have learned to trust over the years. Thanks for allowing us to respond.
17:04 17 Sep 19
Great experience. Great service. Johan did a great job and explained everything that he did. We did have a capacitor issue and when I told him we have a friend that does AC work and can fix it Johan gladly told me exactly what the part was and even took pictures what what needed to be fix so I can show our friend. No pressure on he up-sale but did explain the options. GREAT JOB!
23:23 13 Sep 19
The technician Gregg was great to deal with. He called ahead of time and letting me know how long he'll take to get to my house. Very professional, did his job and when done he gave me some tips on how to keep my ac running good. My family and I will definitely use them again on servicing our ac next time! Thanks to Gregg and his team!
21:05 12 Sep 19
These people are AMAZING! MY air went out Wednesday.. they were the only ones willing to come out! Jackie came out /compressor was shot and I was really grateful for his honesty as people have been coming out and basically been paid for putting a band aid on. So tomorrow they will install a new one. Brandy called me earlier today and told me she was sending someone out to install a temporary one. Sal just left and was so kind.. And my living room is cooling down.. They were also concerned about my dogs /very thoughtful.. My husband is in therapy rehab with Lou Gerichs..they know I'm going through a rough time and my home is not as I normally would have itI was told not to worry.. And they will even trim the bushes.. I am truly blessed to have found such Awesome truly what I call Christian people.. I HIGHLY Recommend them!!!! And forever grateful.
Animal lover 2003
01:58 11 Sep 19
Johan that worked on my A/C unit was great, very helpful and informative. Made sure to give me all my options, answer all my questions and worked very efficiently. Very happy I picked 1hr Bros, would definitely recommend to my friends.Jackie that came by next day to give me a quote for a unit replacement was very professional, knowledgeable and patient with me, he answered all my questions and makes sure I knew what my options were. Definitely a pleasure doing business with this company.
18:03 01 Sep 19
Service tech Brandon arrived earlier then expected and when your air is not working that’s a great thing! Was very knowledgeable and helpful and personable. Was able to pin point the problem right away and get my air conditioner back running in no time. He was willing to go the extra mile to answer all my questions I had. Would recommend him again.Thank you!!! No more sweat !!!
16:31 28 Aug 19
The A/C maintenance check up today performed by Brandon Temples of One Hour A/C & Heating was by far the best A/C service experience I have ever had. Brandon was extremely courteous, professional, knowledgeable & efficient. He is definitely an asset to One Hour, & I will be requesting him from now on.
16:17 30 Jul 19
Brandon arrived on time and was thorough and competent in his check up of the system. He made numbers of detailed recommendations that allows me to consider how to keep our unit running most efficiently. Thanks for great customer care and service!!
15:52 20 Jul 19
It's July. It's hot in Florida. The ac stopped working the other night. I immediately called One Hour BROS for help. They could have come that night, but we had to go out. Jose came the next morning and fixed us up. These people are reliable and skilled. I recommend them highly.
17:38 16 Jul 19
Johan was our technician and he was simply amazing. He was very professional and took his time to access the issue with our unit, we felt very confident with his findings and will move forward with a new unit. One hour Bros came highly recommended by word of mouth to us and I too will recommend One Hour Bros. going forward. When your technicians represent your company well you don’t have to pay to advertise because your customers will do it for you!!! Job very well done!!
01:43 12 Jul 19
Gerald was professional and did a thorough job servicing our air conditioning unit. He called to let me know when he was on his way and sent a text with his picture so that I could identify him when he arrived. Although the company is very busy this time of year and this was my third time to set up an appointment, I am happy with the service provided. I did not feel pressured into buying anything.
16:41 07 Jul 19
I was super happy with my service. It was quick, fast and easy. Brandon was very thorough in helping up find the problem and letting us honestly know what was going on and how we could deal with it moving forward. He was able to fix our system during this super hot summer season!! Thank you!!
22:10 01 Jul 19
Got woken up at 4am to the smell of burning electronics. It was our AC melting. Called One Hour Bros. around 7:30ish hoping they'd be able to come out the same day. They had an appointment and sent Greg. Super professional, very pleasant, and got everything done that afternoon. Had all the spare parts in his van. I'm starting to feel cooler already. Would recommend.
18:02 29 Jun 19
First of all, I received a text with a photo of my technician, Greg, which stated he was on his way so that I had a heads up and knew who to expect at my front door. Truly loved that. He was punctual, courteous, and discussed with me what problems I was having then got to work right away. He wore shoe covers while in my home which is always appreciated. Once he determined what the issue was, he took the time to explain it to me at length in terms I could understand and answered all my questions with patience and concern. He was not rushed and stayed until he felt I was completely satisfied with the way my AC unit was cooling and functioning. He was pleasant, kind, , knowledgeable, and professional. Couldn't ask for more from any technician that comes to my home for a repair or checkup.
13:44 27 Jun 19
Johan did an efficient job. He was professional and courteous and moreover honest. I have an older mobile home and it’s made of metal. He checked everything from temperature to air flow and refrigerant. Everything was working fine. He didn’t try to sell me something that wouldn’t help and he gave me some ideas that I think will work. Thanks Johan and keep up the great work!
23:41 26 Jun 19
Jackie and Greg have been super helpful. The temporary unit Jackie left us made the house livable for the 4 days until our install. There has been a bit of trouble with the install of the unit. The AC was installed and stopped working about 45 minutes after they left. The unit wasn't draining properly and shorting out. Greg fixed it for the evening. Then the install team, Cindi & her assoc, came to install the insulation. They needed to go under the house to fix the drain issue but didn't so the unit shut off again. Jackie came back out and rigged the pipe to drain. So now they have to come out again tomorrow. It's been frustrating but everyone has been so professional and nice. I would definitely refer them to anyone.
18:41 25 Jun 19
Johan Median showed up to my house and went to the back door. Once I finally heard him, I asked him who puts garbage cans in front of their front door? He flew into a male Chauvinistic Rage and said he would not work on my unit. Pulled out of my driveway and stared at me through my own front door from his truck. Glad he finally found it. I called the main office and complained about his rude and uncalled for behavior, they are sending me someone else within the hour.Update - Brandon Temples was sent out right away. More professional and patient. Very happy with his work.
22:12 24 Jun 19
As a native Floridian, a working AC unit is a vital item. Our technician Brandon was a HUGE help. He was quick to diagnose the issue, repair the issue and was kindly patient and completely understanding when our property manager left her office before the bill could be paid. I definitely recommend Brandon for any future AC services.
02:22 19 Jun 19
Omg! Our technician Greg Wheeler was phenomenal! Amazing guy and very professional. Not only did he resolve our AC issues, but educated me about proper maintenance. Highly highly highly recommended! Will be referring this company to EVERYBODY!
15:31 18 Jun 19
The technician who visited my home yesterday, Brandon Temples, was great, to say the least. He explained the one problem my air conditioning system was experiencing thoroughly. It needed refrigerant, and so I gave him permission to add it. He did so, and the system is now working perfectly. Not only was he completely professional, he was extremely polite and personable. You are lucky to have him on your staff!
16:14 06 Jun 19
Brandon was our technician and he was awesome! Brandon was professional, personable, and knowledgeable. He explained everything he was doing, Explained different options for us to consider and left our system running perfectly. Thank you very much!! We will definitely call your company next time!
19:20 03 Jun 19
When I called about my broken AC, they were awesome and helped me troubleshoot the problem. The technician that came out, Johan, was so knowledgeable. He kept me informed of the process was very patient with all my questions. I would highly recommend this place!
18:12 01 Jun 19
The service tech was very informative polite, and helpful in answering my questions. He explained everything he was doing and what he was doing it. Tell me what to watch for in case the problems should arise again. He’s very friendly and pleasant. That’s why I use One Hours Bros.
22:40 30 May 19
- Technician did a very detail inspection. Corrected some overlooked installation misses and now we are testing out the system.- Very detailed tech
14:41 30 May 19
Technician came out super late at night for emergency service within a day and I was very pleased with him. He was knowledgeable, kind, and efficient. Took time to explain what was happening and options available. Definitely worth the $99 for the appointment. Found them on Home Advisor.
17:10 25 May 19
The Service Tech Johan arrived in a timely manner, completed the repairs in a quick and professional manner we were very pleased with his performance.
11:42 25 May 19
Carlos Anselmi was one awesome technician. VERY thorough and fixed my setting on my thermostat for my system to run more efficiently. This was for my 6 months maintenance plan check. I will be requesting Carlos every time.
17:32 21 May 19
A 2019 story with a 2010 twist... This is about my home.HIGHLIGHT REEL for the job - Practical common sense, efficient, polite, professional and more than fair. Individually as a business owner, I would hire any or all of them. Excellent representation of the company.Cast & Crew of One Hour ACJoshua Green (Manager), Gerald & Modesto "Mark" Lopez (lead tech) initial visit, Johan evaporator coil service tech, SAL (installer) fixed the 9 year old issues crawling under the house. Great mature guy... would LOVE to hire him in the future. There was one more Young Lady that I initially spoke with but I did not get her name...In 2010, I had One Hour AC rip out my old AC venting and replace it with insulated vents and ducting. I thought they did a great job, my electric bill came down. As it turns out a mistake was made.I want to tell you, I was apprehensive about calling One Hour AC, the issue I was complaining about was from 2010.I called One Hour AC and found out that the company had changed hands to new owners (Hence the One Hour Bros AC name)... They sent a tech out to service my package unit. While here they inspected the discovered error and said it needed to be repaired... They TOLD ME, that THEY made a mistake. Honesty in business today, amazing... The whole time I am asking myself and waiting for an anticipated UPSELL. It did not happen.Enter Joshua Green area manager, he comes out inspects the 9 year old job, after a discussion with his installer and then me he said they were going to make it right.I dont really understand all that transpired, but a company that finds out a mistake was made 9 years ago and corrects it. Maybe I could have sued them to make them fix it. I did not need to... I'll say it again... Practical common sense, efficient, polite, professional and FAIR... They will get my business in the future as well and I will share their name with all my friends... Thank you ONE HOUR AC, for reestablishing faith in people and business.
18:42 10 May 19
Johan was here to take care of my system today. I was so nervous about being taken advantage of money wise since my husband was out to sea and I’m an idiot where these things are concerned. Johan went above and beyond checking everything and explaining every step to me where I could understand. Fixed my unit, got me a great price. Highly recommend One Hour Bros
19:58 01 May 19
We recently had our air conditioning system serviced by technician Chris Micallef, and we're very pleased with the accuracy and ability of Chris's workmanship in servicing our system.If this was a survey we would have given Chris a 10 as the highest rating in any category associated . Sincerely, Allen I. jacobsen
23:08 13 Apr 19
Marc and his assistant showed up at 8pm, they were truly awesome. Very professional, knowledgeable and courteous. Will call them first if I need anything else that requires repair,hvac that is.
20:46 08 Apr 19
Joshua came and did the AC rejuvenation. Spent over 3 hours doing a excellent job. Gave us reccomendations areas of potential problems. Worked clean, polite and on time.
03:10 24 Mar 19
One Hour Bros, recently came out to our house to service our 25yr old system. It was making a loud noise at the compressor. The tech explained that it would actually be more cost efficient if we financed a new system. They came out the next day and installed a new ac system for us. They did a great job! They worked very clean and were very knowledgeable about their work, they took the time and measured the size and pressure of our ducts; and gave us the right sized system for our house. I was very impressed whith their work when they were done! And in the end , it ended up costing less than $90/month!
17:04 19 Dec 18
Very nice, prompt and friendly. I feel like we're being well taken care of. Peace of mind attained
14:57 19 Dec 18
Josh came by and did a Manual J calculation on our home. We were remodeling our kitchen and laundry room, and needed to know if our current system could handle heating and cooling an additional 80 sq ft. Josh spent almost 3 hours helping us and the work was done at no charge as we are an existing customer! We were thrilled! Thank you Josh and Dan!
21:22 09 Nov 18
They did a great job giving me everything I wanted and stayed in my budget. Have already told everyone I worked with and family
12:47 02 Nov 18
Great company! I had a regular cleaning done before selling my house per the buyers request and upon re-inspection the buyers weren’t happy with the results. Spoke to the manager and they came BACK out the next morning to make it right at no charge and help us close a few hours later! These guys were life savers! Would definitely use again!! Thank you!
18:03 19 Oct 18
Fast friendly and courteous service, fixed the original problem . Then went further to make sure the system was clean and ready to go.
18:43 11 Oct 18
Marc did a very good job checking out our Air Conditioning unit, both the condenser and the air handler.
23:39 07 Aug 18
replaced an evaporator coil, they were efficient and on time. Been with the company for many years and had a new unit installed by them. have a 10 year warranty on the new unit and have not paid one cent for any repairs and many were expensive. Recommend them to anyone that wants efficient and professional services.
18:47 11 Jul 18
Came and gave an ac at a rental a clean bill of health after bad tennants moved out. Fixed everything up, fair price, fast service.
15:16 18 Jun 18
Just had Marc come do a summer “rejuvenation” on our home ac unit. This is the second time we have used one hour bros and I could not be happier with their professionalism and knowledge of what they are doing. If you are looking for someone to check your ac/heating unit I highly recommend them. ????
20:12 12 Mar 18
Extremely professional but yet personable!! Thank you for an awesome job. I will highly recommend you to others!
04:56 20 Jan 18
Your team was courteous and professional. When they arrived they reviewed my request and worked continuously until completed. Trained me on setting my new thermostat (great). Best of all they vacuumed and dusted. Thanks.
17:11 18 Nov 17
We recently had an equipment checkup by an One Hour Bros Heating & Air Conditioning Serviceman (Jackie). In checking out our unit he discovered that a change needed to be made in order to increase the efficiency of the unit. He was very helpful in explaining what was needed and correcting the problem. We also found him to be very courteous.
18:56 02 Nov 17
When I called, they were at my door within 24 hours, ready to fix and repair my air-conditioner. Service at it's best!!
22:13 29 Oct 17
Great Response Time and Customer Service, Very Pleased with our New HVAC System
14:35 20 Oct 17
I needed something done urgently and these people were so great. They're dedicated professionals and they got the job done to my satisfaction. I would definitely recommend them to all my friends.
12:30 04 Aug 17
The technician arrived within an hour on Saturday 😉 He was able to diagnose the problem within few minutes and remedy it within 45 min. He was very professional and polite. VERY happy with the service 😉
15:09 27 Jun 17
very nice and knew his job explained what he was doing
19:28 08 May 17
Hard workers and great service
15:59 26 Apr 17
Amir came out to service my air conditioner and he was great
23:37 21 Mar 17
One Hour Heating & Air is the preferred service for my HVAC. They are courteous and informative and will contact me when service is due. This was not my experience with other companies that service Heating and Air Conditioning systems. They do suggest additional items for your system but they are not pushy. They are very thorough in their servicing the whole system and not just the air handler and/or condenser unit. One Hour Heating & Air has won my loyalty as a customer. I would suggest to anyone that they use One Hour Heating & Air.
21:22 16 Jan 17
We received the ultimate bad news as far as our air-conditioner goes, it needed to be fully replaced. Or technician took the time to go through the entire unit to see what could be saved if anything and gave us multiple choices of how to go about saving our system. Fortunate for me I have a family member in the business who is able to replace my entire system at cost. But one our air-conditioning gave me a very fair bid that I don't think I could have beaten had I not had a family member in the business. I now have a completely new system but I fully intend on keeping one our air-conditioning as my monthly maintenance company. I am very happy with their service and dedication to quality. Randy L
13:45 12 Dec 16
I just purchased a new home and had my heat & air unit serviced by Bill with One Hour Heat & Air. They sent someone over that same day! Bill meticulously went over the entire unit, washed the outside unit thoroughly and changed the filter. I am so pleased with their service and plan to have followups on a regular basis.