One Hour Bros Reviews
02:20 02 Sep 20
Always question what any service person tells you and get 2nd opinions. Last service the gent told me I needed a part costing over $700. As it turned out, all it took was blowing out the line and rearranging the drain pipe. Been using their service for 7 years and now I'll be extra vigilant. The president's response was, we will use this scenario for our training. Previous service man took excellent care to save me money and provided good advice. He is no longer with them.
14:53 01 Sep 20
Smooth install 12/18 and the maintenance plan has made it worry free. Totally professional scheduling crew and the techs are courteous, punctual and knowledgeable. So far it’s been a great experience.
23:28 26 Jul 20
One Hour Heating and Air always treats us right. The technician arrived when he said he would, was courteous and professional, fixed the problem quickly, and answered all the questions I had. I have a maintenance service contract with this company and I also use them for all of my AC repairs; this is the efficiency and professionalism I have always experienced with them. Highly recommended.
20:16 03 Jul 20
Was very happy with this company on previous visits. Thus the three stars. Now they have been to my house two different times for a freezing evaporator both times (two different technicians) could not give me an good answer besides possible txv valve or just replace the whole unit. Told on the phone it has to be thawed for technician then technician comes out and says he needs it to be frozen. Ok.... Now of course a holiday weekend, it is frozen again twice in one day and they cannot come out until Monday. Canceling my VIP customer service contract that is worthless and doing business elsewhere.
17:02 19 Jun 20
Jordan was very thorough and explained everything that he was doing. Jordan was also honest and courteous. I will definitely recommend him for any AC repair.
13:11 21 May 20
Jordan, is one of the best customer service Representatives I probably ever met! Very professional and honest. I will be calling your company again because of him. You could just praise Jordan for his good attributes. Sincerely Julie Johnson and Scott George
15:25 18 May 20
Awesome job today with fixing and letting me know it’s time to upgrade. I truly appreciate the professionalism that was given to me today
14:52 16 May 20
Just had a new system installed and the installers were great. Very professional. They made sure explain the system and features and all questions I had before they left.Thanks again.
13:55 04 May 20
Woody, our service tech for this service call, was VERY professional and thorough. That is the level of service that you can always expect from One Hour Air on a regular basis. That's why I'll always recommend them to anyone in need of AC maintenance.
00:20 17 Mar 20
I had Travis come out today to service my air conditioning unit. He was extremely knowledgeable, polite, and did a great job. Highly recommend one hour and highly recommend Travis!
23:46 12 Mar 20
I had Travis out to service my air conditioner. He's very knowledgeable, friendly, and professional. I would recommend one hour and their tech Travis to anybody.
17:23 12 Mar 20
?? I have been with One Hour Bros for 8 years for a reason. Their techs and office staff are great all around. Today, Travis came for my 6 month check up. While he had everything open, he took the time to educate me on our system. Travis fixed the problem then he cleaned the inside and polished the outside. Travis is very knowledgeable, professional and friendly. Thanks Travis,,, I appreciate you!!????Tony is excellent. I have had many service men over the years, all professionals. He is efficient and very personable. Thank you, Tony. ??
16:39 11 Mar 20
Woody went about his inspection as a true professional, changed the filter (I provided) then went to the equipment and connected his gauges. I then went back to what I was doing. He did his thing and when he was done he filled out his report and had me sign it. He said it was in good shape.
23:09 04 Mar 20
Our service technician was Woody and was very prompt, friendly, professional,and I cannot say enough about how great I feel One Hour BROS Air took care of our problem. They are terrific! THANK YOU!
13:11 02 Mar 20
They picked up the phone immediately when I called and worked with me because I had to work that day and showed up on time fixed my central heat and air and they didn't try to sell me a whole new system he explained what was going on with my system he was polite didn't rip me off they're fantastic I will never use anybody else I had called a couple other places first and they never picked up the phone and it went to voicemail and they were supposed to be opened I guarantee you they will not try to rip you off I was totally comfortable doing business with this company five-star all the way I just wish I could remember the gentleman's name that came he deserves to be recognized
08:12 27 Jan 20
Jason was very knowledgeable and professional and did an excellent job as have all the techs doing our scheduled maintenance.
16:35 21 Jan 20
Tony's visit this time cured several outstanding small problems plus the big one of the UV system out. He kept me advised every step that he went. That was much appreciated since I am limited in my getting about. He also ordered mats for drain line maintenance.....I understand they may be sent to you all. Thanks again for sending a very courteous and apparently capable tech for this biannual service call.
20:49 29 Nov 19
The service was Great! the young man was very polite,on time and the quality of work was excellent definitely will call again if needed Thank you Ms. Tolbert
15:48 05 Nov 19
I received excellent Maintance from the service professional technician ( name?) He represented One Hour BROS in a manner that gives me confidence in continuing my relations with this company.
23:22 02 Nov 19
He is very helpful and thorough. Did a few little things that he didn't need to do. Great guy and knowledgeable.
19:58 11 Oct 19
Chris was excellent! He called ahead and did a great job when he was here. Very knowledgeable and helpful.
17:37 10 Oct 19
Tony Rahal came and fixed our problem. He has a heart of gold. Been here many times i like him very much. Highly recommend him thank you Tony 5 stars.
21:14 04 Oct 19
One Hour was great. Chris sold us the a great package we couldn't refuse and they were out the next day to the job. Jean was an awesome tech, very professprofesand friendly. I was extremely impressed with everything about One hour. Do not hesitate to give them a call!
16:35 30 Sep 19
? ????. We are very happy. Chris patiently listened to our concerns and addressed each one. He took the time to educate us more on our system. We loved receiving the message with the picture. Although we have met Chris before it is an excellent introduction to other service techs in the future.
02:38 09 Sep 19
It was a Sunday evening when I called about my AC not working. They took all my information...they texted a picture so I knew who to expect. Tony was here on time explained everything...didn't pressure me..unfortunately he couldn't fix it...expensive part on old AC. He told me the options I had... I had literally just found out the AC is under a warranty with another co. But if that doesn't work out I'll be calling these people for a price quote. Tony was professional and personable of course we both came from N.Y....
21:58 31 Aug 19
Service guys are always great and more than willing to offer up advice or help out with any questions. I was very glad to have a service contract with the company
William M Osborne
18:59 27 Aug 19
Chris has been to service my unit three times. All three have been excellent. Chris I'd s very detailed and knowledgeable about his field of work. Would definitely recommend Chris to anyone
01:52 27 Aug 19
Chris is always a pleasant, happy, and encouraging representative of your company. He takes his time explaining what I need to do. You have a great employee in him.
22:01 05 Aug 19
Tony was very friendly, knowledgeable, and helpful. He diagnosed the problem strait away and fixed it without any hassle. I would very much refer them to anyone who may have an AC repair. Will definitely use them again if I have another issue.
15:34 11 Jul 19
We were lucky enough to have found One Hour (and tech Tony) on a holiday weekend when our regular company was closed - gasp! - and none of the other companies that were open had time available. We haven’t looked back since. Tony is a great tech. Quick, knowledgeable and friendly. He also came out to do annual maintenance on our unit and again was great! We said So Long to the old HVAC company that closes over three day weekends and Hello to One Hour 🙂
20:53 10 Jul 19
My golden (platinum) years had a severe hiccup this past Sunday whenI lost my less than 3 yr old AC.....wow....not the right weather. Neighborrecommended One Hour, but specifically Juan, I called on Sunday afterhours but fast forward to Monday morn, call came from Juan that hewould be here in 55 minutes.....and he was. It was a complicated repairbut Juan applied expert 5 star assertiveness and service. Up and runningcool. THANK YOU JUAN I really appreciate the extra interest and service.You are the best.
18:01 03 Jul 19
We've been with One Hour for 15 years. Never had an issue with the service. Love our tech Chris. Always a smile and an answer. I highly recommend doing business with them.
01:55 22 Jun 19
Great! Quick...knew what was wrong immediately. Thanks so much! One hour AC has TWO great technicians! TONY and CHRIS. Thanks again.
22:09 08 Jun 19
The techs were very respectful and informative, they shared what they were doing as they worked so there were no surprises. it's only been 3 days with my new system, so far it's working great, time will tell on the overall system install. I have been using One hour air for 12 years and I recommend them if you're in need of A/C service.
22:03 07 Jun 19
My first time dealing with this company and I am impressed. I like how they notify you when the technician is on the way with their info and picture. Technician was very professional and knowledgeable. It was obvious he had my best interests in mind. I know who to call the next time my a/c needs attention!
12:18 05 Jun 19
We have a contract with 1 hour Air and it has really taken good care of our A/C unit and heating. Juan, our service provider is very attentive, listens to the problems and always does a good job. When it came to buying a new system, One Hour Air got our business over all the competition because of their good service.
13:37 04 Jun 19
Juan alleviated all my worry. I LOVE this company and always refer people to them.
14:35 28 May 19
Juan, the technician from One Hour came out on time and did an excellent job servicing the air conditioner. Also, checked thermostat and corrected my settings; and the air handler, as well as my oxyquantum allergy system! I highly recommend this technician and One Hour Air. ?
01:25 26 May 19
Chris was great very respectful to my 86 Year old mother love him
02:58 25 May 19
Chris did a good job. He was very courteous and knowledgeable. And was very patient answering all of our questions. He had come to our house once before and it was nice having that familiarity.
01:41 17 May 19
so far so good AC functioning well
22:14 09 May 19
On time and honest. Have given me no reason to try anyone else.
15:51 22 Mar 19
Arrived well within the stated 1 hour period. Found problem quickly, but had to order part. Expected delivery Monday or Tuesday. Will completed review upon completion of repair.
14:40 20 Mar 19
Felt more comfortable with knowledgeability & service of tech. Recommended reasonable priced tasks to extend life & warranty of merchandise
15:54 17 Aug 18
I have been using One Hour Air & Heat for many years now. They have always been very professional, punctual, and have always explained every detail of the job they are doing. I am extremly pleased with their maintenance plan where they come 2x a year and perform needed maintenance on my units. My units were old and this month they decided to be done. I called One Hour for replacement of both my mini split and main unit. Also had duct work done. They worked tirelessly for 4 straight days. Did an excellent job. Explained every single process. I could not be happier. I strongly recommend them.
15:54 09 Aug 18
The serviceman was prompt, knowledgeable and professional. A few hours after we called, he diagnosed a clogged drain line in the air conditioner and fixed it for $268.
17:37 10 Jul 18
Rick was great, helpful in providing us with a great solution to our mold issues in the air handler and how we needed to lower our temperature to avoid higher humidity Thanks
22:23 03 Apr 18
I have had a service contract with One Hour for a couple of years now. When the technician comes out to do his servicing, he does an excellent job. He is able to keep our air conditioning unit run smoothly. The one complaint I have is that his follow-up is non-existent. He has promised us on several occasions to get us quotes for a new AC unit (ours is old and will need replacement soon). Every time he comes for our servicing, he says he will email us information and quotes...and then we never see it. Four stars for the excellent servicing when he is here.
10:57 20 Oct 17
This is a really good company. Prompt and courteous. Knowledgeable
11:10 19 Jun 17
The Staff was helpful with my situation. the technician was very understanding to the extreme need and difficulty that I was facing due to the distance separating me from my property. they were very professional and quick to resolve my problem. I would definitely used them again and would recommend them.
13:13 03 May 17
I recently bought a unit in January and have had problems with it . It seems it was not installed porofessionaly, They found a leak in the unit causing it to lose regerigent. They came out right away and put some referigent in it and some dye to find the leak. They got and installed a new part. then the unit stopped again, this time it was because they did not put the drain treatment causing the drain to clog up and unit to shut off. Again the company solved the problem right away however . I cannot help but think What next. Needless to say, I am very disappointed.also was promised 6 free filters, whick i have not received. Also now they say, lit could be the duc work that is giving me problems with distributing the heat. I believe that should have been checked out with installation.
10:50 01 May 17
Best tune up experience in ten years!! Tech serviced the system and he was very knowledgeable. Clean blower makes such a difference.