15:54 17 Aug 18
I have been using One Hour Air & Heat for many years now. They have always been very professional, punctual, and have always explained every detail of the job they are doing. I am extremly pleased with their maintenance plan where they come 2x a year and perform needed maintenance on my units. My units were old and this month they decided to be done. I called One Hour for replacement of both my mini split and main unit. Also had duct work done. They worked tirelessly for 4 straight days. Did an excellent job. Explained every single process. I could not be happier. I strongly recommend them.
15:54 09 Aug 18
The serviceman was prompt, knowledgeable and professional. A few hours after we called, he diagnosed a clogged drain line in the air conditioner and fixed it for $268.
17:37 10 Jul 18
Rick was great, helpful in providing us with a great solution to our mold issues in the air handler and how we needed to lower our temperature to avoid higher humidity Thanks
22:23 03 Apr 18
I have had a service contract with One Hour for a couple of years now. When the technician comes out to do his servicing, he does an excellent job. He is able to keep our air conditioning unit run smoothly. The one complaint I have is that his follow-up is non-existent. He has promised us on several occasions to get us quotes for a new AC unit (ours is old and will need replacement soon). Every time he comes for our servicing, he says he will email us information and quotes...and then we never see it. Four stars for the excellent servicing when he is here.
10:57 20 Oct 17
This is a really good company. Prompt and courteous. Knowledgeable
11:10 19 Jun 17
The Staff was helpful with my situation. the technician was very understanding to the extreme need and difficulty that I was facing due to the distance separating me from my property. they were very professional and quick to resolve my problem. I would definitely used them again and would recommend them.
13:13 03 May 17
I recently bought a unit in January and have had problems with it . It seems it was not installed porofessionaly, They found a leak in the unit causing it to lose regerigent. They came out right away and put some referigent in it and some dye to find the leak. They got and installed a new part. then the unit stopped again, this time it was because they did not put the drain treatment causing the drain to clog up and unit to shut off. Again the company solved the problem right away however . I cannot help but think What next. Needless to say, I am very disappointed.also was promised 6 free filters, whick i have not received. Also now they say, lit could be the duc work that is giving me problems with distributing the heat. I believe that should have been checked out with installation.
10:50 01 May 17
Best tune up experience in ten years!! Tech serviced the system and he was very knowledgeable. Clean blower makes such a difference.